Stainless Steel Melbourne
Stainless Steel Melbourne
Stainless Steel Melbourne

Alltype Stainless Steel Frequently Asked Questions

1) What is the ordering process?

First, you send us the details of the job you require via email, fax, or phone. We then prepare a quote and send it back to you. If you are satisfied with the price, contact us and we will discuss final details.

If the job is over $400 we will send you an invoice for 50% deposit and then we put the order in production. When your order is complete we call you to arrange installation, delivery, or pick-up time and date. At the time of pick-up or installation, the remaining 50% balance is due.

2) How long will it take to get a quote back?

Quotes are generally done within 24 hours for standard products, such as benchtops, sinks and splash backs. However, for bigger projects you will need to allow up to a week. 

3) How long is fabrication time?

Once we receive your 50% deposit, we begin to count production days. Usually, most products take anywhere between 7-10 business days. If production is slow, we can manufacture smaller items in 2-3 days.

4) What are the payment terms?

We require 50% deposit of the total amount ordered on all jobs over $400 and the remaining balance is due on the day of installation, delivery, or pick-up. Large orders are open to negotiation.

5) What type of payments do you accept?

We prefer EFT but will accept Visa, Master Card, Debit, cash or cheque. A 2% surcharge is applied if you choose to pay by credit card.

6) What type of installation do you do?

We are able to install everything we manufacture, but obviously qualified electrical and plumbing contractors will be needed for any relevant connections.

7) Do you remove existing bench tops before installation?

Yes. If you require the removal of an old bench top this should be mentioned at the time you request a quote so the additional price for this service can be included.

8) What type of stainless steel do you use?

We use 304 (food grade, polished to a #4 finish) unless a different type or grade is specifically requested. 

9) Can I bring drawings to your office to get a quote and discuss further my project?

Yes you can. Our office is open 9am - 5pm, Monday to Friday.

10) Do you have a showroom that I can visit?

No, we don't have a showroom. However, we have a few sink samples at our office. You are more than welcome to stop by and visit our factory. Everything we manufacture is custom built, so if you want to see what we can build, take a look at our product samples on this website which is frequently updated.

11) Do you work with other metals?

Yes. We work with aluminium to your desired thickness and also mild steel up to 6mm thick. We are able to fold up to 4-6 metre lengths of aluminium and will also weld and provide powder coating.

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